Returns And Refund
Custom Items/ Personalised: Our policy covers any damaged or defective products upon arrival.If you're not happy with your item, please Contact us so we can discuss the issue and either send a replacement product or refund.To return your product, you should contact our customer service team for the appropriate returns address prior to returning the item.
If you are not completely satisfied with your custom jewellery, you may return it for a refund (minus a 30% restocking fee) within 30 days of the purchase date.Please make sure when you order the correct size, name, length,etc. However, if the item is defective, we will either replace it at no cost to you or you can send it back to us for a full refund. Non-Custom Items: Due to COVID-19, we have extended our return and exchange policies to accommodate any areas that have quarantine restrictions. We accept returns and exchanges of any non-custom pieces in new and sell-able, unscratched condition within 15 days of arrival date. It is up to the discretion of the UB JEWELS Team to deem an item in legible condition for exchange or return. Due to hygienic purposes and safety reasons, earrings cannot be accepted for returns or exchanges at this time. To begin a return or exchange, please click here. Once you go through those steps, and we agree for refund to be accepted you can send the product back to us. As soon as we have product with us and it is in new condition as mention above we will process the refund alongside pay for your postage. If possible we will provide you with a pre-paid shipping label
If you have spoken with a member of our support team and a return is applicable on the item you have purchased, all items must be sent to our return address in their original unused condition. If an item has been received damaged you must inform us prior to returning your items as it is the customers responsibility to ensure all items are returned in a working and resalable condition. Included in your return you must state your name and order ID.
Customers are responsible for ensuring they have entered a correct delivery address. Your items will be sent to the exact delivery address stated on your order and if this is incorrect or your address is changed within the estimated delivery time we unfortunately cannot reimburse you if your order does not make its way to you. If you have made a mistake when ordering an item please get in touch and we will endeavour to update your delivery address if your item(s) have not been dispatched.